We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.
To start a return, you can go to our Returns Portal and follow the steps there to request your return. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Depending on the circumstance, we will deduct a return handling fee for the return shipping label. We cannot provide return labels for larger items or international orders.
Items sent back to us without first requesting a return will not be accepted.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), PPE products (such face masks, gloves, or other hygiene products), custom products (such as special orders or personalized items). We also do not accept returns for hazardous materials, flammable liquids, or gases. Unfortunately, we also cannot accept returns on gift cards.
To ensure you get the exact exchange you want, please go to our Returns Portal and follow the steps there to request an exchange.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take up to 3-5 business day for your bank or credit card company to process and post your refund.
You can always contact us for any return question at email@example.com..
CANCELLATION OF AN ORDER:
When we try to deliver the goods to our customers as quickly as possible, we will prepare the shipment for shipment from the moment the customer places the order. For this reason, we cannot accept any cancellation request after placing the order. Thanks for your understanding.
THE PRODUCT NEVER ARRIVED:
Our estimate of the shipping time is between 8-12 days, not counting the preparation and shipping of the products which is between 1 to 3 days, so please if your products have not arrived max 15 days Please give it more time up to 20 days max as there are some situations we cannot control like weather, mail delays and customs. If your products have not arrived after 25 days, we will give you a 100% refund instantly.
DAMAGED ON ARRIVAL:
if your product arrived damaged, please take photos and videos and send them to our customer support at firstname.lastname@example.org. After verification of the support and confirmation of the case, you will have two options: we will send you a new product or give you a 100% refund.
DEFECTIVE OR BROKEN MANUFACTURER AFTER USE :
You have 30 days after the arrival of your product to report any problem with your product, if the product does not work during this period or is defective, you can return it to us at your expense and we will refund the amount. total per store credit so that you can reorder your new product.
CHANGE OF OPINION :
You have 30 days after receipt of your product to return it to us. if you want to process you need to contact us at email@example.com we will send you a return address, please keep in mind that we only accept returns for products that are not used, washed and need to be in their original packaging.
If you wish to exchange your product, you have 30 days after receiving it to do so. Please keep in mind that to exchange your product must be unused and in its original packaging you will need to send it to us at your expense. Please contact our support at firstname.lastname@example.org to help you with the process.
If you received the wrong product, you have 30 days to return it to us at your expense and we will give you a 100% refund.
If you need help you can contact us at email@example.com. Mon – Fri 9 am to 5 pm.
- Office: 3030 Eden St, Oxnard, CA 93033-5630
- Ship :West Mission ST.Pomona.CA 91766(3-6 days usps)
- (+1) 909 666 1515
- Opening hour: Mon-Sat, 09:00 – 22:00